Being on time for appointments is greatly appreciated, So that you may receive your full service and so our other clients are not inconvenienced. Please note that your scheduled time is your service time. If you arrive late, you will be charged for the entire session and will only be granted the remainder of the session:
a) Client must notify technician through phone or email of their lateness before their actual appointment time.
b) Clients have a 15 minute grace period then the appointment is canceled. Clients can reschedule for another date.
This Company understands certain situations and events can prevent one from attending their appointment. Failure to cancel a service before 48 Hours, as well as a no shows, and same day cancellations will result in the 50% charge of the full fee of the services. This is because we have to make up for lost business from you and from potential clients.
A) Existing clients must fill out a credit card approval form to book future service appointments. A credit card number is needed to book an appointment. Client must be able to verify last 4 digits of card on file for appointment confirmation.
B) To ensure you receive your preferred appointment time, it is recommended that clients schedule their appointment at least 96 hours in advance.
C) Please advise technician of any health conditions, allergies or injuries which could affect your service when making your appointment.
D) Salon hours are Monday to Saturday, 10 am to 7 pm. The last appointment is made at 6 pm. No appointments can be made after that time.
E) Cash and Credit Card (Visa, Master card and Discover) are acceptable forms of payment. No personal checks are allowed.
F) It is recommended not to bring a child with you to any appointment. If you have to bring your child, child must be well behaved and you must provide entertainment (quiet toys and books) to keep them occupied during the appointment.
G) Sweet Serenity LLC and any agents of Sweet Serenity LLC retain the right to refuse service to anyone.
H) In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service appointment.
I) Emergency Appointments can be made on Sunday which incurs an additional emergency fee of $20 per hour to your actual fee for services rendered.